You can return any unopened, unused, and undamaged product within 30 days of purchase for a full refund or exchange. If you received a defective or damaged product, you must contact customer service within 7 days of receiving the product to arrange a return or exchange. If you received the wrong product or if the received product is different from what was described on the website, you must contact customer service within 7 days of receiving the product to arrange a return or exchange. You will be responsible for the shipping cost of returning the product to the online store unless the return is due to a defective or damaged product or an error on the part of the online store. Refunds will be issued in the same form of payment used for the original purchase and will be processed within 5-7 business days of receiving the returned product. Please note that due to hygiene reasons, opened and used products cannot be returned or exchanged, except in the case of a defective or damaged product.